Privacy Policy

Effective Date: March 27, 2026
Express Restoration LLC

Express Restoration LLC ("Express Restoration," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule estimates, utilize our restoration services, or interact with us.

By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

We collect varying categories of Personal Information depending on how you interact with our business (online, via phone, or in person during restoration assessments). This includes:

1.1 Identifiers & Contact Information

Full legal name (first and last)
Email address
Phone number (mobile and/or landline)
Service property address and billing address

1.2 Quote, Estimate & Service Data

Property Damage Information: Details regarding water, fire, mold, or storm damage at your property.
Photographic Evidence: Photos or videos you submit to us, or that our technicians capture on-site to document the extent of the damage for quoting and insurance justification.
Insurance Information: Insurance provider names, policy numbers, and claim numbers required to facilitate direct insurance billing and supplements.
Property Access Information: Gate codes or lockbox details provided voluntarily for service entry.

1.3 Technical & Usage Data

IP address and browser type
Device information and operating system
Website navigation behavior, pages viewed, and session duration (collected automatically via cookies and similar technologies).

2. How We Use Your Information

We responsibly process the Personal Information we collect to run our operations and provide top-tier restoration services. The primary purposes include:

Service Delivery: To generate accurate estimates, dispatch emergency crews to your location, and execute restoration and remodeling contracts.
Insurance Coordination: To generate industry-standard billing (Xactimate), submit documentation, and negotiate directly with your insurance carriers on your behalf.
Customer Communications: To contact you regarding service scheduling, crew ETAs, project updates, and final walkthroughs.
Business Operations: To maintain your customer profile within our Customer Relationship Management (CRM) platform for billing and historical records.

3. SMS/Text Messaging Policy & A2P 10DLC Compliance

We value your communication preferences. When you provide your mobile phone number and opt-in to SMS messaging (for example, via an estimate form, quote request, or direct service inquiry), you consent to receive account, service, and scheduling updates via text message.

Zero Data Sharing for Marketing: Your mobile phone number and SMS consent will never be sold, shared, rented, or distributed to any third parties or affiliates for promotional, marketing, or advertising purposes under any circumstances.

Opt-Out Rights: You may opt out of receiving SMS communications at any time. To stop receiving text messages from Express Restoration LLC, simply reply "STOP" to any message you receive. After texting "STOP," you will receive one final confirmation message stating that you have been unsubscribed, and no further marketing or non-emergency texts will be sent unless you re-subscribe.

4. Information Sharing & Third Parties

We do not sell your personal information. We only share information in the specific circumstances required to provide our services:

Insurance Companies: With your authorization, we share your property damage details, photos, and estimates with your insurance carrier or adjuster to facilitate claim approval and payment.
Service Providers & Subcontractors: We may share necessary property details with vetted third-party specialists (e.g., plumbers, electricians, or asbestos testers) deployed to assist in your restoration project.
Software Vendors: We utilize third-party CRM platforms (such as GoHighLevel), estimating software (like Xactimate/Verisk), and emergency dispatch tools. These platforms process data securely on our behalf.
Legal Requirements: We will disclose information if required to do so by a subpoena, court order, or applicable law enforcement mandate, or to protect the safety of our team members.

5. Data Security & Retention

We implement industry-standard physical, technical, and administrative security measures to protect your data from unauthorized access, destruction, or alteration. All digital estimates, contracts, and insurance communications are stored in secure, encrypted environments.

We retain project records, contracts, and billing information for seven (7) years to comply with Oregon (CCB #246903) and Washington contracting regulations, warranty obligations, and tax reporting requirements.

6. Third-Party Links

Our website may contain links to third-party services (e.g., Google Maps for reviews, external insurance portals, or social media pages). We are not responsible for the privacy practices or the content of those third-party sites.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy to reflect changes in local laws, software systems, or business operations. Any updates will be posted on this page with an updated "Effective Date" at the top.